Perioperative handover using ISBAR at two sites: A quality improvement project

Phase 2: Observation of the quality of handovers since inception of project including initial assessment of all other handovers points

Abstract

Background: The use of ISBAR handover principles assists in enabling the provision of best care to perioperative patients. Reviews of post-operative handover research studies confirm the positive association between the quality of handovers and the decrease in adverse patient events. Other reviews identify that globally handovers can be highly unpredictable and unreliable. Therefore, the argument for standardised handovers to reduce the probability of adverse patient events in comparison to unstructured handovers, which have been shown to increase the chances of adverse patient events, is worth investigating.

Method: The method used was a multisite quasi-experimental design involving audits of four types of perioperative handovers over a one week period in 2017. Using a pretest–posttest design, the use of ISBAR principles for all handover events during the perioperative journey was audited at two study sites over a one week period, using audit tools used in phase 1 of the study. The audit data were collected by study site clinical nurse educators and PACU nurses.

Video vignettes depicting an ideal ISBAR handover for each of the handover points were developed and made available on WeLearn (organisation online training). Cue cards were also developed.

Results: Interventions to improve perioperative handovers were made and subsequent audit of handovers have commenced. This phase of the study provides comparisons of handovers between anaesthetists and PACU nurses over three different time periods. Some qualitative comparisons have been made. Additionally, this study collected baseline data for all other handover points of care.

Implications for practice: Results suggest an augmented education program over time produced statistically significant (p < 0.001) results for compliance with ISBAR principles for handover from anaesthetist to PACU nurse. The results of audits from the other perioperative handover points provided baseline data that will be used for comparison with further audit data for these handover points.